Linking Hard FM teams more effectively
A Helpdesk Supervisor in hard facilities management (Hard FM) is responsible for various tasks, such as recording issues, coordinating services, and developing response plans. At 14forty, our Helpdesk Supervisor is the glue that keeps our team running efficiently and is central to our success – here’s why.
Having joined 14forty just three months ago, Keeley Morrell has already made a substantial impact as a Helpdesk Supervisor at 14forty Technical Services. With extensive expertise in hard facilities management and a profound affinity for technology, Keeley has become an indispensable asset to both her team and clients. Working alongside our Operations Manager, Lisa Jones, she is the link between our office teams and engineers and a key contact point for our clients.
Enhancing service delivery
With an exceptional ability to tackle complex mechanical and structural challenges, coupled with a strategic approach to maintenance and repair, having Keeley as our Helpdesk Supervisor has significantly enhanced our service delivery in critical areas such as HVAC systems, plumbing, and electrical infrastructure.
This role is central to connecting teams and ensuring smooth transitions for clients. Building on a solid two-year working relationship with our previous company, FTS Merit, Keeley seamlessly transitioned numerous contracts from FTS to 14forty, ensuring business as usual for our clients. Her organisational skills, honesty, and open communication have earned her the unwavering trust of teammates and clients and ensured that we can continue delivering exceptional service no matter the circumstances.
Being the go-to person
A great Helpdesk Supervisor is known as the go-to person in their team, ensuring that day-to-day operations run smoothly and efficiently. As Helpdesk Supervisor, Keeley is the glue that holds the team together through meticulous planning and consideration for how work will affect clients, sites, and our engineers.
As we continue to navigate the evolving landscape of facilities management, Keeley's forward-thinking approach and unwavering dedication as our Helpdesk Supervisor will undoubtedly lead us to greater success. Her contributions are invaluable, and we are fortunate to have her guiding our Hard FM team into the future.