Words by National Security Advisor
Tim Issac
Security is one of the fastest-changing industries out there. As new technologies emerge and threats evolve, the way we keep people and places safe is shifting too.
For years, the role of a security guard in the UK has been evolving. A mix of modern challenges, from new technology to shifting recruitment landscapes, has reshaped what’s needed on the ground.
Rethinking what protection means
At 14forty, we saw an opportunity to rethink the role entirely. Instead of focusing on traditional security guards, we’ve focused on blending technical expertise, customer service and the latest technology to create a more dynamic and rewarding career path. As an Integrated Facilities Management provider, we already manage everything from catering and cleaning to guest services and grounds maintenance. It makes sense that our people are also multi-skilled, delivering flexibility and value across every site.
What is a concierge guard?
A concierge security guard is more than a watchful presence. While they’re still responsible for access control, surveillance, patrols and emergency response, they also play a significant role in hospitality and customer service. That means they’re often the first person a visitor meets when entering a site, welcoming guests and even taking on reception-style duties.
In some cases, they might go a step further, helping to book taxis, arrange deliveries, or supply information about the local area. By combining safety and service, they create a secure and welcoming environment for everyone.
Why it works
For our clients, this approach means enhanced security, improved customer experience and a more versatile, skilled team on site. For our people, it means a career path built on development and opportunity.
Our recruitment process has a strong focus on attitude and potential, and we take pride in giving our people the tools and training they need to thrive. Since this change, we’ve received positive feedback like guards remembering names, offering help or making a great first impression.
Supporting with technology
Technology plays a crucial part. Tools like AI-enhanced cameras are helping our teams work smarter, providing real-time insights and support. Advanced analytics can detect unusual patterns, flag potential risks before they escalate and even assist with crowd management or incident reporting.
This doesn’t just come in handy for monitoring remote or derelict environments; it also helps reduce repetitive or admin-heavy tasks for our security guards. By automating routine processes, we give our teams more time to focus on what matters most: maintaining safety, supporting clients and delivering a first-class experience for everyone on site.
Looking ahead
The way we see it, the concierge security guard model is the future of the industry. As needs continue to evolve, so will we. We’ll continue to invest in technology, training and the development of multi-skilled professionals who redefine what modern security looks like.